Home Services
FOR HOME SERVICE COMPANIES
Every After-Hours Call Is Somebody Else’s Customer
The no-heat call at 9pm doesn’t go to voicemail and wait until morning. It goes to whoever picks up next. We make sure that’s you — automatically, around the clock.
WHY HOME SERVICES IS DIFFERENT
Your Leads Have a Shelf Life of Minutes
A homeowner with water on the floor isn’t comparison shopping. They’re calling down the list until somebody answers. Everything below is specific to that reality.The call comes at 9pm, not 9am
Furnaces fail on the coldest night. Pipes burst on weekends. The calls that pay the best arrive exactly when nobody is at a desk — and voicemail is where those jobs go to die.
You’re under a sink when the phone rings
The work that earns money and the work that wins the next job happen at the same time. Every tech in the field is a call you can’t take, and hiring a dispatcher to fix it costs more than the jobs you’re missing.
The map pack decides who gets called first
Most emergency searches never scroll past the three map results. Those three are chosen largely on proximity and reviews — and review count is the only one of those you can actually change.
Last year’s customers forget you exist
You tuned their system in March. In October they Google “furnace repair near me” and call a stranger, because nothing reminded them who you were. Maintenance revenue is the easiest money in the trade and almost nobody chases it.
None of this is a marketing problem. It’s an answering problem, a follow-up problem, and a reminder problem — and all three can be automated.
DO THE MATH
What Are Missed Calls Actually Costing You?
Move the sliders to your own numbers. No industry averages, no borrowed statistics — just your arithmetic.After hours, on a job, second line busy — count them all.
Your average invoice, not your best one.
Be conservative. Even a low number gets uncomfortable fast.
Monthly figure assumes 4.33 weeks. This is an estimate based on the numbers you entered — not a projection or a guarantee of results.
WHAT WE SET UP
Five Systems, Running Whether You’re Free Or Not
Nothing here needs you to remember anything. That’s the entire point.Missed-call text back
The second a call goes unanswered, the caller gets a text: “Sorry we missed you — what’s going on and where are you located?” Most people reply instead of dialing the next company. You answer when you’re off the ladder.
After-hours response that doesn’t sound automated
Nights, weekends and holidays get an immediate reply that captures the address, the problem, and the urgency — then routes true emergencies to you and books everything else into the next open slot.
Review requests that actually go out
A request fires automatically after the job is marked complete, while the customer still remembers you fixed it. Reviews are the one map-pack factor you control — and the reason you get the next emergency call instead of the company down the road.
Maintenance and reactivation reminders
Everyone you served last spring gets a nudge before the season turns. This is the cheapest revenue in the trade: they already trust you, and nobody else is reminding them.
One place to see every lead
Calls, texts, web forms and Google messages land in a single inbox with a pipeline behind it. You stop wondering whether anyone followed up, because you can see that they did.
STRAIGHT ANSWERS
Questions We Get From Trades Owners
Do I have to change my phone number?
No. Your existing number keeps working exactly as it does today. We add a layer on top of it so unanswered calls trigger a text, and so every conversation lands in one place.
Will customers know they’re talking to an automation?
The first message is automatic — that’s the whole point, it goes out in seconds. But it reads like a person wrote it, because we write it in your voice. From the second message on, it’s you or your team.
I already use ServiceTitan / Housecall Pro / Jobber. Does this replace it?
No. Those handle dispatch, jobs and invoicing, and they handle it well. This handles everything that happens before a job exists — the call you missed, the estimate nobody followed up on, the review that never got asked for. They coexist.
How long until it’s actually running?
Missed-call text back is usually live within a few days — it’s the fastest win and the one that pays for the whole thing. Review automation and reminder sequences follow, since those need your job history and a bit of copy written in your voice.
What if I’m a one-truck operation?
That’s who this helps most. A company with a full office already has someone answering. If you’re the one on the tools and the one supposed to answer, every call is a genuine choice between finishing the job and winning the next one.
Do I need a new website first?
Not necessarily. If your current site loads, works on a phone and has a way to contact you, we can leave it alone and put the systems behind it. We’ll tell you straight if it’s costing you work.
What does it cost?
It depends on how many of the five systems you want and how much cleanup your current setup needs. The strategy call is where we look at your actual numbers and tell you what it would take — and if the math doesn’t work in your favour, we’ll say so.
The Next One Rings In About An Hour
Let’s look at what your phone is actually doing — how many calls go unanswered, what happens after hours, and where the jobs are leaking. Twenty minutes, and you’ll know the number.
