Privacy Policy

Last Updated: May 23, 2026

1. Introduction

This Privacy Policy explains how ScaleNGN (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you use our website and services (the “Services”).

This Privacy Policy applies to information collected from website visitors, prospective customers, clients, and individuals whose information is processed through our platform on behalf of our clients.

By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

You may provide information such as:

Name
Email address
Phone number
Business information
Billing details

This typically happens when you:

Sign up for our Services
Contact support
Request information

2.2 Information from Website Visitors and Prospects

When you visit our website or interact with us as a prospective customer, we may collect information such as:

Name
Email address
Phone number
Business information
Any information you submit through forms or booking tools

We use this information to:

Respond to inquiries
Provide information about our services
Schedule consultations or demos
Send relevant follow-up communications

2.3 Customer Data (Provided by You the Client)

If you use our platform, you may upload or connect customer contact data, including:

Names
Phone numbers
Email addresses
Service Address
Other related customer relationship management (CRM) data fields

This is used to send review requests and follow-up communications as well as manage the lifecycle of the customer relationship.

Important:
Clients are solely responsible for obtaining prior express consent before submitting any contact information to the platform.

We do not verify how the customer data was collected and rely on our Client's compliance with applicable laws.

2.4 Role of ScaleNGN as a Service Provider

When we process personal information on behalf of our clients (such as sending review requests), we act as a service provider or processor and do not control how such data is originally collected.

Our clients are responsible for:

Collecting personal information lawfully
Obtaining required consent
Managing their customer relationships

2.5 Automatically Collected Information

We may collect limited technical data such as:

IP address
Browser type
Device information
Website usage behavior

This helps us improve performance and security.

3. How We Use Your Information

We use your information to:

Provide and operate our Services
Send review requests and communications on your behalf
Manage your account
Process payments
Respond to support inquiries
Improve our platform and features
Maintain security and prevent fraud
Comply with legal obligations

4. Payments

Payments are securely processed through Stripe.

We do not store full credit card details on our servers.

You can review Stripe’s privacy policy at:
https://stripe.com/privacy

5. How We Share Information

We do not sell personal information to third parties.

We may share data with trusted third parties that help us operate our business, including:

Hosting providers
Email and SMS delivery platforms
Analytics tools
CRM and automation systems

These providers are only given access to the data necessary to perform their services and are required to safeguard your information.

6. Third-Party Platforms

Our Services may integrate with platforms such as:

Google Business Profile
Social media platforms
CRM systems

These platforms operate independently. We are not responsible for how they handle your data or content.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep our platform secure
Analyze usage
Improve performance

You can control cookies through your browser settings.

(See our Cookie Policy for more details.)

8. Artificial Intelligence Features

Some features may use AI technologies provided by third parties, including OpenAI.

These tools may process data to:

Generate responses
Improve messaging
Enhance automation

You can disable certain AI features within your account settings where applicable.

9. Data Retention

We retain information only as long as necessary to:

Provide our Services
Maintain your account
Comply with legal obligations
Resolve disputes

Even after account cancellation, some data may remain in backups for a limited time.

10. Data Security

We use reasonable technical and organizational safeguards, including:

Encryption
Secure infrastructure
Access controls

However, no system is completely secure.

11. Your Privacy Rights

Depending on your location, you may have the right to:

Access your data
Correct inaccurate information
Request deletion
Withdraw consent

To submit a request, contact:
[email protected]

We may need to verify your identity before processing requests.

12. SMS & Communication Data

If you or your customers opt in to receive messages:

Message and data rates may apply
You can opt out anytime by replying STOP

By providing your phone number and opting in, you agree to receive SMS messages from ScaleNGN or businesses using our platform. These messages may be sent using automated technology and may include review requests, service updates, and follow-ups. Message frequency may vary depending on user interaction and business configuration. Message and data rates may apply. Consent is not a condition of purchase.

12.1 Mobile Information and SMS Data Use

We do not sell, rent, or share mobile opt-in data with third parties for marketing or promotional purposes.

We may share information with trusted service providers solely to deliver our services, including customer support, messaging delivery, and platform functionality. These providers are contractually obligated to protect your information and use it only for authorized purposes.

We may maintain records of consent, including timestamps, opt-in methods, and related details, to comply with applicable communication laws and regulations.

12.2 Marketing Communications

If you provide your contact information to us, you may receive communications related to our services, including marketing or promotional messages where permitted by law.

You may opt out of these communications at any time by: